Account Manager

Job Summary

The account manager serves as the primary point of contact for new and existing clients. Primary responsibilities include overseeing the production of marketing campaigns and deliverables from start to finish, and ensuring client and customer needs are met and understood by each department in the company. This person’s duties include providing excellent customer service, managing milestones for each project, and coordinating with internal production teams and occasionally third-party vendors.

This role guides agency resources to address client needs, coordinating across the Strategy, Design, Communications, Video, and Web Development Departments. The account manager will collaborate with the sales, strategy, and client services teams to ensure projects are completed on time and within budget. This person must be able to thrive in a fast-paced environment with the ability to adapt quickly to changing client needs and new projects.

Account Manager Duties and Responsibilities
The account manager is organized, proactive, and flexible, simultaneously handling various duties pertaining to Four Columns and our clients with ease. This role’s main responsibility is to ensure client satisfaction, and ensure teams have all the necessary information to do their best work. While no two days are exactly the same, some of the account manager’s daily responsibilities include but are not limited to:

• Communicating with clients as the primary point of contact via email, Zoom, phone, and in-person meetings where occasional travel (up to 20%) may be required
• Collaborating with various internal departments, clearly communicating goals and strategy, and participating in internal reviews to deliver high-quality work  
• Creating new projects/tasks and ongoing oversight of production timelines to ensure deadlines are met at each stage of the project 
• Resolving complaints and keeping track of all processes pertaining to client projects’ success
• Researching and understanding clients’ industries and competitors in efforts to gain a strategic advantage

Note: Sales is not a requirement for this position, however, there are opportunities for commission in bringing on new clients.

Account Manager Qualifications and Skills
An account manager must meet the following minimum qualifications in order to be able to perform the duties of this role with the utmost professionalism and excellence. Qualifications include:

• Bachelor’s degree in business, communications, marketing, or related field, or equivalent work experience (3+ years)  
• Exceptional verbal and written communication skills 
• Highly organized with great attention to detail and time management 
• Adaptability and creative problem-solving skills 
• Excellent active listening skills
• Commitment to curiosity and a desire to learn 
• Ability to multitask and prioritize multiple projects and clients at once 
• Self-starter willing to learn and work within internal production processes
• Familiarity with these programs:
  • Any project management system (ie. Hive, Asana, Basecamp) 
  • LinkedIn/Facebook/Instagram
  • Google Business Ecosystem
  • Microsoft Office Ecosystem  

Preferred Qualifications

• 1 year in an account management, project management, operations or sales role
• Experience in B2B marketing and strategy 
• Some customer service experience 

To apply for this position, please send your Resume and a Cover Letter to our Director of Client Services, Quinn Miller: [email protected].